Supervising Users and Groups

Last updated: May 22, 2020

Course Description

Learning how to manage users and groups gives you the power to connect the right people with the right information at the right time – for any event. Groups may be simple collections of members, or they can include complex shift schedules, escalation timelines, and rotations that allow you to notify only the users that are actively on duty. This course teaches you how to set up your users and groups quickly and effectively. It also overviews how our user and group performance reports help supervisors determine how long users take to respond to notifications and determine whether recipients are performing as expected.

What will I learn?

  • How to invite users and add them to groups.
  • How to evaluate group performance.
  • How to create groups and build on-call schedules.

Who is this course for?

This course is for supervisors that manage users and groups in xMatters.